LucidVueCX aggregates and analyzes every customer interaction including voice calls, social media posts, online reviews, and more, across digital and live agent channels. By tapping into the deeper conversations, business executives are offered a 360 degree view of their customer base with opportunities to monitor, analyze and ultimately affect customer conversations to enhance productivity, risk protection and media efficiency.
Consumers offer feedback and revenue generating ideas with every contact they make. Yet much of this input goes unnoticed or gets lost inside dispostions and siloed KPI's with valuable feedfback falling wayside. LucidVueCX linguistic models automatically analyze new input, patterns, and critical keywords in customer conversations, bringing deeper meaning to shape CX transformation efforts.
Automated real-time discovery of target keywords and critical comments from client interactions can serve as "early warning" indicators for shifts in buyer sentiment, behavior, and churn.
LucidVueCX uses AI/ML technology to measure customer feelings and comments to detect trends and reduce the chances of false positives, knee jerk reactions, and poorly informed decision-making.
Convert customer insights into strategies to improve productivity at every level of your business. LucidVueCX monitors trends in customer feedback to help you adapt production, logistics, customer service, digital presence, messaging, and more.
Use LucidVueCX to determine how specific marketing and media campaigns impact the customer journey and conversations with AI/NLU-driven analysis.
LucidVueCX delivers a dashboard focusing on high-level insights followed by relevant topics, trends and individual conversations for a complete view.
Managing the resources and overhead to transform the customer experience doesn’t need to be difficult or costly. Ignite-tek provides expert advice to LucidVueCX subscribers to help them maximize service benefits and fully leverage collective customer wisdom. Valuable insights are instantly extracted and delivered to subscribers via simple, visually appealing digital dashboards. Weekly meetings offer users insight into conversational trends that can present new business opportunities.
LucidVueCX moves you past qualitative decision-making with quantitative fact-based insights into the topics and trends driving positive and negative customer sentiment. Lucid not only makes insights not only actionable, but also measurable, allowing you to test and optimize new ideas and how they further affect the customer base over time.
LucidVueCX’s deep dive, drilldown capabilities within mined conversations provides additional insights into ancillary or new topics to show unexpected trends in sentiment and keywords across a wide cross-section of products. Every conversation containing any selection of keywords is available for a deep detailed analysis of KPIs.
- AllStar Marketing
LucidVueCX has the highest quality speech recogntion custom-built with training to improve results further over time.
Lucid is Saas-Based with no telecom, CRM or IT integration required. Simple batch file transfers and you are up and running.
LucidVueCX uncovers customer interaction data at a fraction of the price of manual labor plus with no upfront costs or commitments.
Want to deploy and manage LucidVueCX customer interaction analytics in the public cloud on your own? Try LucidVueCX on AWS to experience state-of-the-art speech analytics on a pay-as-you-go basis and gather deeper insights into your customer voice.