Voice is an essential component for an omni-channel environment, however the cost of employing live agents is expensive and often times requires timely integration. Ignite-Tek offers a self-serve PCI-Compliant IVR solution with simple integration to capture the incremental transactions afforded by voice.
Ignite has been the leading consumer acquisition engine for performance-based media buying for its clients, managing over a billion dollars in transactions over the last decade. Let us manage your campaign to get the most out of your media.
Today, approximately 30% of customer service calls are simple “Where is my Order” and delivery status inquiries. Reduce unncessary expenses by moving Ignite-TEK’s technology to the front of your customer care calls, we can answer these calls in less than two minutes with the IVR while transferring customer care calls which require a live agent to your existing vendor.