ENSURE LEGAL COMPLIANCE

Limit the risk of regulatory fines and customer lawsuits.

Compliance and legal defense efforts must scale to limit the risk of regulatory fines and customer lawsuits. LucidVueCX gives attorneys and compliance professionals unprecedented omnichannel visibility into inbound and outbound voice and data streams for a fraction of the costs of typical call and social media monitoring platforms. Use LucidVueCX to:

• Ensure direct sales contact center reps comply with sales disclosure laws and don’t misrepresent product characteristics, prices, or refund/cancellation policies;
• Gain quick access to call transcripts at a team member, product, or customer level to flag calls that do and don’t include required compliance phrasing; and
• Quickly query data across channels for key words indicating legal infractions or omissions to fix issues or alternatively prove compliance when challenged.