ANALYZE BRAND FEEDBACK

Build brand value and customer loyalty.

By intelligently mining customer conversations across channels, LucidVueCX uncovers key topics influencing customer perceptions of brands. Deep analyses of brand feedback across channels provides brand managers with information needed to strengthen brand value, improve messaging and advertising campaign effectiveness and discover which customers leave and why. Use LucidVueCX to:

• Build brand value and better branding strategies using direct customer feedback;
• Surface new ideas and opportunities by listening to conversations without the need to bother customers with direct questioning techniques; and
• Move beyond scored satisfaction ratings (1-10) on surveys by having direct customer feedback.