HOST VIRTUAL FOCUS GROUPS

Learn from real-time customer interactions.

Conduct real-time customer research without the overhead, cost, and hassles of hosting in-person focus groups. LucidVueCX allows researchers to build a comprehensive 360-degree picture of actual customer perceptions, engagement, and touch points along the customer journey using advanced social listening and AI/ML-driven analysis features. Use LucidVueCX to:

• Identify and address customer pain points in a timely manner on an ongoing basis;
• Better shape future marketing plans, products, campaigns, and messaging; and
• Uncover and test new product and service concepts throughout the customer journey.