DRIVE NEW REVENUE

Increase call-to-sale conversions for less.

Lucid’s SaaS-based interactive automated voice platform (IVR) provides customers with their choice of self-serve, automated voice, or live operator services at every customer touch point. Increase call-to-sale conversions by providing customers a fast and easy way to buy from direct-to-consumer companies. Businesses that offer a combination of live and IVR speech recognition can:

  • Give customers a choice in how they engage often at a lower customer cost-per-order;
  • Reduce the volume of simple order status calls to live operators; and
  • Reach higher call-to-sale, upsell, and cross-sell conversion rates.