LOWER PRODUCT RETURNS

Uncover root causes of returns earlier.

Ferret out and address root causes of product returns to quickly stem customer losses and costs from return shipping and management overhead for returns. LucidVueCX’s deep conversational analysis capabilities isolate key issues causing spikes in return rates as they happen so marketers can quickly remedy manufacturing problems, adapt marketing messaging, re-evaluate products and pricing, or apply a simple fix to reduce product return rates. Use LucidVueCX to:

• Identify issues and implement changes that solve a variety of return dispositions related to quality, expectations, sizing, usage, advertising image vs reality confusion, and more;
• Determine if manufacturing changes may have created defective products, causing higher return rates; and
• Conduct before and after analyses to determine how product return strategies impact customer communication patterns and loyalty.
• Develop before/after analysis to see if return strategies change customer communication patterns.