Ignite Makes Your Calls a Priority
Already have an in-house call center or IVR solution? With InQueue Buyer Priority Solution, you can leverage Ignite’s OnTarget predictive modeling to deliver the right callers to the right agents or IVR based on incoming caller profiles. By analyzing past buying activity with hundreds of demographic and lifestyle attributes on over 220 million consumers, InQueue identifies the characteristics of callers most likely to purchase and flags top buyer prospects to receive priority handling.
In addition, callers with low buying potential can be directed to an IVR or put in queue after top prospects, increasing call center efficiency by pre-screening and scoring each caller. Ignite’s ability to qualify your inbound calls - in real time - leads to increased ROI and revenue, as well as better utilization of your agents.
Other InQueue benefits include:
- Real-time scoring data ensures accurate, up-to-date prospect profiling
- Allows you to prioritize calls based on caller scoring so best prospects get through quickly
- Modular solution integrates easily with other systems and platforms
- Keeps you as face to customer while increasing efficiency